Privacy Policy
Last Updated: December 15, 2025
Introduction
Thank you for trusting us with your home comfort and plumbing needs. At Temper Mechanical Air & Heat, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website, contact us for service, or interact with our business.
We believe you have a right to know exactly what information we gather and why. This policy is written in plain language because we want you to actually understand it, not just scroll past legal jargon.
By using our website or services, you agree to the practices described in this policy. If you have questions or concerns, we encourage you to reach out to us directly.
Information We Collect
We only collect information that helps us serve you better and communicate effectively about your HVAC and plumbing needs.
Information You Provide Directly
When you contact us through our website, call our office, or request service, you may provide:
- Your name and contact information (phone number, email address, mailing address)
- Details about your service needs or questions
- Property information relevant to the services you’re requesting
- Scheduling preferences and availability
- Payment information when you use our services
Information Collected Automatically
When you visit our website, we automatically collect certain technical information that helps us understand how people use our site and improve the experience:
- Your IP address and general location (city and state level, not your exact address)
- Browser type and device information
- Pages you visit on our site and how long you spend there
- How you found our website (search engines, ads, direct visits, referrals)
- Date and time of your visit
This information is collected through cookies and similar technologies, which we’ll explain more about below.
How We Use Your Information
We use the information we collect for straightforward business purposes:
To Provide and Improve Our Services
- Responding to your inquiries and service requests
- Scheduling appointments and sending reminders
- Communicating about your service, repairs, or installations
- Following up to ensure you’re satisfied with our work
- Improving our services based on customer feedback
To Communicate with You
- Sending confirmations, updates, and service-related information
- Sharing seasonal maintenance reminders (only if you’ve agreed to receive them)
- Responding to questions or concerns you’ve raised
- Providing quotes and estimates you’ve requested
To Operate Our Business Effectively
- Processing payments and maintaining transaction records
- Managing our customer relationships and service history
- Training our team to serve you better
- Complying with legal requirements and maintaining business records
To Improve Our Marketing
- Understanding which of our services interest people most
- Measuring the effectiveness of our advertising
- Showing relevant ads to people searching for HVAC and plumbing services
- Improving our website based on how visitors use it
We never sell your personal information to third parties. Your contact details and service history stay confidential and are used solely to serve you and operate our business professionally.
Cookies and Tracking Technologies
Our website uses cookies, which are small text files stored on your device that help websites remember your preferences and understand visitor behavior.
Why We Use Cookies
- Essential cookies keep our website functioning properly and securely
- Analytics cookies help us understand which pages are most useful and where we can improve
- Advertising cookies help us show relevant ads to people searching for HVAC and plumbing services and measure whether our advertising is effective
Google Ads and Analytics
We use Google Ads to reach potential customers and Google Analytics to understand website traffic. These services use cookies to track website visits and ad interactions. Google may use this information according to their own privacy policies.
If you’ve visited our website or clicked one of our ads, you may see our ads again on other websites you visit. This is called remarketing, and it helps us stay visible to people who’ve shown interest in our services.
Your Cookie Choices
Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Keep in mind that disabling cookies may affect your ability to use certain features of our website.
You can also opt out of personalized advertising by visiting the Digital Advertising Alliance’s consumer choice page or Google’s ad settings.
Third-Party Services
We work with trusted third-party services to operate our business effectively:
Google Services
We use Google Ads for advertising and Google Analytics for website insights. These services are governed by Google’s privacy policies.
Payment Processors
When you pay for our services, payment information is processed securely through reputable payment processors. We do not store complete credit card numbers on our systems.
Communication Tools
We may use email services, phone systems, and scheduling tools to communicate with customers. These providers are contractually required to keep your information secure.
We carefully select service providers that maintain strong privacy and security practices. We only share information with third parties when necessary to provide our services or as required by law.
Data Protection and Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse.
Security Practices
- Secure servers and encrypted connections for sensitive information
- Limited access to personal information within our company (only employees who need it to serve you)
- Regular reviews of our security practices
- Secure disposal of information we no longer need
Realistic Expectations
While we implement strong security measures, no internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to protecting your information responsibly.
If we become aware of any security breach that affects your personal information, we will notify you promptly and take appropriate steps to address the situation.
Your Rights and Choices
You have control over your personal information.
Access and Correction
You can request to review or update the personal information we have about you. Just contact us and we’ll be happy to help.
Marketing Communications
If you’d prefer not to receive promotional emails or calls from us, let us know and we’ll remove you from those lists. You’ll still receive essential communications about services you’ve requested.
Do Not Track Signals
Some browsers have “Do Not Track” features. Our website does not currently respond to these signals, though you can control cookies through your browser settings.
California Privacy Rights
If you’re a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion of your information. Contact us to exercise these rights.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we learn that we’ve inadvertently collected information from a child, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we’ll update the date at the top of this policy and may notify you through our website or by email.
We encourage you to review this policy periodically to stay informed about how we’re protecting your information.
Contact Us
We’re here to answer questions about your privacy and how we handle your information.
Temper Mechanical Air & Heat LLC
Phone: (346) 485-8142
Address: 6115 FM 762 Suite 1200, Richmond, TX 77469
Email: info@tempermechanical.com
If you have concerns about how we’ve handled your information or want to exercise any of your privacy rights, please reach out. We’ll respond promptly and work with you to address any issues.
This Privacy Policy helps us maintain your trust by being transparent about our practices. We’re a local business serving our community, and your privacy matters to us as much as the quality of our HVAC and plumbing services.